Introduction
This is the Privacy Policy of
MATFERENCE TECHNOLOGIES INDIA PRIVATE LIMITED.
(“cGreen”).
The Policy applies to all CGreen software applications,
websites, products and services.
As a general rule, users of our software applications,
websites, products and services are anonymous to us, and we
have no feasible ways to identify you. However, certain
categories of data may be collected while using our
applications and services, and some of this information may
be considered “personal data” by the law. This Privacy
Policy governs your access of the cGreen service, regardless
of how you access it, and by using our services, you consent
to the collection, transfer, processing, storage, disclosure
and other uses described in this Privacy Policy. The exact
categories of data we collect, why we collect it, and your
opt-out choices depend on the application or service you
use.
When we post changes to this Privacy Policy, we will include
the date when the Policy was last updated. If we
significantly change this Policy, we will notify you about
the upcoming change via our website or using e-mail and/or
in-app notifications. We encourage you to review this
Privacy Policy periodically.
User-submitted data
Certain pieces of information we will only process when you
submit it to us.
For example, to create a cGreen account, we may ask for a
preferred username and an e-mail address (to authenticate
the request and for password recovery). Alternatively, you
can use your, Google Mail (“Gmail”), Facebook or LinkedIn
account to sign in to a CGreen account and access our
services with the same profile. In this case we may collect
your name and email address from these social networks. You
can delete or modify the submitted data using your profile
page. We may retain your data for some time after you’ve
discontinued your CGreen account in case you change your
mind.
When you use the service, we automatically record
information from your device, its software, and your
activity using the services. This may include the device’s
Internet Protocol (“IP”) address, browser type, the web page
visited before you came to our website, search terms you
submit to our website, geographic location, identification
numbers associated with your devices, date and time stamps
associated with activity on the website, system
configuration information, metadata concerning file you
upload to cGreen’s platform, and other interactions with the
service.
Note: also that cGreen allows you to sync your
browser data, such as data entries, between devices that
have cGreen applications and services installed on them.
Profile sync relies on your cGreen account and follows the
same privacy approach.
We will use this data only to provide the services you have
requested and will not retain your data any longer than
necessary to fulfill that specific purpose.
Usage statistics
This information helps us to improve our products and
services. We have no practical way to use this information
to identify you personally. We will not store this usage
data any longer than necessary to fulfill the said
purpose.
We use this information for certain legitimate business
purposes, namely:
To understand better how people interact with our
applications and services;
To enhance, modify, personalise or otherwise improve our
applications and services;
To determine the effectiveness of promotional campaigns and
advertising;
To detect, debug and fix crashes in our applications and
services;
To prevent security breaches and abuse.
Disclosure of your personal information
As a rule, we don’t share your personal information outside
the company.
We may share your personal information with third parties in
limited circumstances, including:
with your consent;
to a vendor and/or partner who meets our data protection
standards; or
when we have a good faith belief it is required by law, such
as pursuant to a legal process.
cGreen collects such information only in so far as is
necessary to fulfil the purpose of the interaction with
cGreen. cGreen does not disclose personal information other
than as described above. You can always refuse to supply
your personal information, with the caveat that it may
prevent them from engaging in certain websites or mobile
application related activities.
Cookies
We also use cookies to collect information and improve our services. We may use persistent cookies to save your registration ID and log-in password for future logins to the service. We may use “session ID cookies” to enable certain features of the service, to better understand how you interact with the service and to monitor aggregate usage and web traffic routing on the service. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you would like to reject third-party cookies, please configure your browser’s settings accordingly. If you do not accept cookies, however, you may not be able to use all aspects of the Service.
Third parties
CGreen utilizes third-party vendors and hosting partners,
such as Amazon Web Services (“AWS”) and Google Cloud
Platform (“GCP”) for hardware, software, networking,
storage, and/or ancillary technology required to run
cGreen.
The use of third-party vendors, hosting partners and/or
platforms such as AWS and GCP, and the privacy practices of
these platforms, are governed by separate terms, conditions
and policies for which CGreen is not responsible. You should
review AWS’s and GCP’s terms, conditions and policies where
you will find more details on how information about you is
used on their platforms and how you can set your privacy
preferences.
Business transfers
If we merge with another corporation, or in the unlikely event go out of business or enter bankruptcy, such that your information will become subject to a different privacy policy, we will notify you before the transfer and/or bankruptcy. You can opt out of the new policy by deleting your account during the said notice period.
Your rights
We will honor your rights under local applicable data protection/privacy law(s). In response to a request, we will ask you to verify your identity when necessary, and to provide information that helps us to understand your request better. If we do not comply with your request, whether in whole or in part, we will explain why.
Contact us
We are very open about privacy and recognise your trust as a
great value. If you have any questions about this policy or
any privacy related issues in our applications and/or
services, feel free to contact us at info@cgreen.in
cGreen is the leading provider of Loan Collections and Debt
Resolution technology platform to Banks, Non-banking finance
companies, FinTechs, and ARCs in India. cGreen reduces the
time and cost to collect, increases the collections rate,
brings down the NPAs, improves operational efficiencies, and
transforms the borrowers’ experiences.
Grievance Policy
Communication Address: Office No- 2904, 29th Floor, Plan S
Business Park, D-108/1, opp. DY Patil Stadium, MIDC
Industrial Area, Nerul, Navi Mumbai, Maharashtra 400706
info@cgreen.in
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All Rights Reserved